Shipping policy

Shipping Origin

NARAKO TABLE is operated by NARAKO SUSHI LLC, a California limited liability company based in the United States.

Customer orders are stored, quality checked, prepared and dispatched through our fulfillment location in the Netherlands. This fulfillment location is separate from the principal business address of NARAKO SUSHI LLC and is not a walk-in retail location.

We currently deliver only to the Netherlands, Belgium, Germany, Luxembourg, France, Austria and Denmark.

Order Processing

Netherlands:
1–2 business days after dispatch
2–4 business days total

Germany, Belgium and Luxembourg:
3–5 business days after dispatch
4–7 business days total

France, Denmark and Austria:
5–8 business days after dispatch
6–10 business days total

Tracking

When an order is dispatched, we send a shipping confirmation containing the available tracking information. Tracking updates may take a short time to appear after the carrier receives the parcel.

Shipping Cost

Standard shipping is free for orders delivered to the Netherlands, Germany, Belgium, Luxembourg, France, Denmark and Austria.

Any available delivery option and its total price will be displayed before the customer completes checkout.

Delivery Address

Customers should check the delivery name and address before submitting an order.

If an address needs to be corrected before dispatch, contact support@narakotable.com as soon as possible. A change can be made when operationally possible before dispatch.

Delivery Issues

If an order has not arrived within the applicable delivery estimate, contact support@narakotable.com with the order number.

We will review the order and provide the appropriate resolution in accordance with the purchase contract and applicable consumer law.

Risk in goods passes to an EU consumer when the customer, or a person designated by the customer other than the carrier, obtains physical possession of the goods.

Cancellations

Customers may request cancellation before dispatch by emailing support@narakotable.com.

If an order has already been dispatched, the customer may use the 30-day return process or applicable 14-day statutory withdrawal right after delivery.