Refund policy
This Return and Refund Policy applies to purchases made from NARAKO TABLE at narakotable.com. NARAKO TABLE is operated by NARAKO SUSHI LLC, an LLC registered at 7656 W SUNSET BLVD, LOS ANGELES, CA 90046, United States.
30-Day Return Period
We offer a commercial return period of 30 days beginning on the date the order is delivered.
To request a return, contact support@narakotable.com before sending the product. We will confirm the return authorization, provide the applicable return address and issue a prepaid return label.
Requesting authorization allows us to direct the return correctly and provide the prepaid label. It does not restrict a customer from exercising the statutory right of withdrawal within the applicable deadline.
After receiving the return instructions, the customer must send the product back within 14 days.
14-Day Statutory Right of Withdrawal
Consumers in the European Union may withdraw from an eligible distance-purchase contract within 14 days without giving a reason.
The withdrawal period begins on the day the customer, or a person designated by the customer other than the carrier, receives the goods. For an order delivered in separate shipments, the period begins when the final item is received.
To exercise this right on time, the customer must send a clear withdrawal statement before the 14-day period expires. The statement may be submitted:
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Through the “Withdraw from Contract” function available in the website footer; or
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By email to support@narakotable.com.
The statement should include the customer’s name, order number, relevant product, delivery date and a clear statement that the customer wishes to withdraw from the purchase contract.
After notifying us, the customer must return the goods within 14 days. We will provide the return instructions, return address and prepaid return label.
Return Condition
All products may be returned. Original packaging is not mandatory. Where reasonably possible, customers should return the product with all included parts and its original packaging.
A customer may inspect a product as they would in a physical shop. If handling goes beyond what is necessary to establish the product’s nature, characteristics and operation, any legally permitted reduction in value may be reflected in the refund.
This does not affect rights relating to defective, damaged, incorrect or non-conforming goods.
Return Shipping Costs
NARAKO SUSHI LLC pays the return shipping costs for authorized returns. We provide a prepaid return label and instructions after the return request is approved.
Do not send a return to the company’s registered address unless our customer service team specifically confirms that address in the return instructions.
Defective, Damaged, Incorrect or Non-Conforming Goods
If an item arrives damaged, defective, incorrect or incomplete, contact support@narakotable.com with the order number and a description of the issue.
We will provide an appropriate remedy in accordance with applicable consumer law. This may include repair, replacement, price reduction or refund, depending on the circumstances and the customer’s statutory rights.
EU consumers retain the applicable statutory guarantee of conformity, including the minimum two-year legal guarantee where required by law.
Refunds
Once the returned goods have been received and checked, the refund will be processed within 5 business days.
Refunds are issued to the original payment method. After we issue the refund, the customer’s bank or payment service provider may require an additional 5–10 business days to display the funds.
For a valid statutory withdrawal, reimbursement will also comply with the mandatory reimbursement deadlines under applicable consumer law. We may wait until the goods have been received or the customer supplies evidence that they were sent back, whichever occurs first.
Standard delivery is free, so no standard outbound delivery charge is deducted from the refund.
Exchanges
We do not offer direct exchanges. Customers may return the original product for a refund and place a new order for the preferred product or colour.
Order Cancellations
A cancellation may be requested before the order has been dispatched by contacting support@narakotable.com.
If the order has already been dispatched, the customer may use the return or statutory withdrawal procedure after delivery.
Contact
NARAKO TABLE
Operated by NARAKO SUSHI LLC
7656 W SUNSET BLVD
LOS ANGELES, CA 90046
United States
Email: support@narakotable.com
Customer service hours: Monday–Friday, 09:00–17:00 Netherlands time
Website: narakotable.com