FAQs

Where do you deliver?

We deliver to the Netherlands, Germany, Belgium, Luxembourg, France, Denmark and Austria.

Orders are dispatched from the Netherlands.

How much is standard shipping?

Standard shipping is free in every country we serve.

How long does processing take?

Orders are processed within 1–2 business days.

The cut-off time is 14:00 Netherlands time. Orders placed after that time begin processing on the next business day.

Orders are not processed on weekends or public holidays observed in the Netherlands.

How long does delivery take after dispatch?

Netherlands: 1–2 business days;
Germany, Belgium and Luxembourg: 3–5 business days;
France, Denmark and Austria: 5–8 business days.

Processing time is separate from delivery time.

Can I cancel an order?

You may request cancellation before dispatch by contacting support@narakotable.com.

If the order has already been dispatched, you may use the applicable return or withdrawal procedure after delivery.

How long do I have to return an item?

NARAKO TABLE provides a 30-day commercial return period beginning on the delivery date.

EU consumers also have a 14-day statutory right of withdrawal. After notifying us and receiving the instructions, the goods must be sent back within 14 days.

Who pays return shipping?

NARAKO SUSHI LLC pays the shipping costs for authorized returns. We provide a prepaid return label.

Contact support@narakotable.com before returning an item so we can provide the correct return address, instructions and label.

Are any products excluded from returns?

No product category is designated as non-returnable under our commercial return policy. The condition and timing requirements in the Return and Refund Policy apply.

Statutory rights for defective, damaged, incorrect or non-conforming goods remain available.

How are refunds processed?

After the return is received and checked, the refund is processed within 5 business days to the original payment method.

The bank or payment service provider may require an additional 5–10 business days to display the funds.

Do you offer direct exchanges?

Exchanges are completed through a refund and new order. Return the original product, then place a new order for the preferred item or colour.

What payment methods are available?

Depending on checkout availability, payment methods may include American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.

The methods displayed at checkout are the methods available for that order.

What legal guarantee applies?

EU consumers receive the statutory guarantee of conformity required by applicable law, including the minimum two-year legal guarantee where applicable.