Contact Us

Last updated: August 20, 2026

We are available to help with product questions, orders, cancellations, delivery, returns, refunds, statutory withdrawal requests and privacy requests.

Customer Service

Email: support@narakotable.com

Hours:

Monday–Friday
09:00–17:00 Netherlands time

Messages received outside customer-service hours are reviewed during the next service period.

When contacting us about an order, include the order number and the email address used at checkout.

Returns

Before sending a return, contact support@narakotable.com to receive:

Return authorization;
The applicable return address;
Return instructions;
A prepaid return label.

NARAKO SUSHI LLC pays the return shipping cost for authorized returns.

The commercial return period is 30 days from delivery. EU consumers also retain the 14-day statutory right of withdrawal. After receiving the return instructions, the goods must be sent back within 14 days.

Refunds are processed to the original payment method within 5 business days after the return is received and checked. The bank or payment service provider may require an additional 5–10 business days.

Online Withdrawal

Customers may exercise the statutory right of withdrawal through the “Withdraw from Contract” function in the website footer or by emailing support@narakotable.com.